Savannah Bussey
Augusta,GA
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
9
9
years of professional experience
Work History
Service Assistant
Gerald Jones Ford
Augusta, Ga
02.2025 - Current
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Continuously refined personal knowledge base regarding products/services offered by the company, utilizing this expertise to better serve customers looking for guidance on their purchases.
Service Advisor
Gerald Jones Ford
Augusta,Ga
09.2024 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Receptionist
Gerald Jones Ford
Augusta, GA
02.2023 - 09.2024
- Supported sales team members by providing information about available products and services upon customers'' request.
- Conducted regular evaluations of internal procedures to identify areas needing improvement or optimization.
- Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
- Assisted in increasing repeat business through exceptional customer service and follow-up communication.
- Resolved customer issues promptly, resulting in increased client satisfaction rates.
- Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
- Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
- Contributed to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
- Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
- Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
- Enhanced workplace organization by maintaining a clean and presentable reception area.
- Maximized client retention rates by addressing concerns proactively and offering potential solutions when necessary.
Sales Associate Key Holder
Bath and Body Works, Limited Brands
Augusta Ga
10.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Old Navy
Augusta Ga
10.2016 - 11.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma -
Westside High School
Augusta.Ga07-2020
Skills
- Customer assistance
- Verbal and written communication
- Complaint handling
- Microsoft office
- Heavy lifting
- Scheduling appointments
- Relationship building
- Meeting deadlines
- Guest service
- Clear communication
- Ordering procedures
- Decision-making
- Customer relations
- Customer service
Timeline
Service Assistant
Gerald Jones Ford
02.2025 - Current
Service Advisor
Gerald Jones Ford
09.2024 - 02.2025
Service Receptionist
Gerald Jones Ford
02.2023 - 09.2024
Sales Associate Key Holder
Bath and Body Works, Limited Brands
10.2020 - 04.2023
Sales Associate
Old Navy
10.2016 - 11.2020
High School Diploma -
Westside High School