Proven multitasker and compassionate caregiver, adept in telephone etiquette and customer satisfaction, significantly reduced patient wait times at Cottonport Family Clinic. Skilled in cash handling and management, enhanced data accuracy and client trust at Town of Cottonport. Balances empathy with efficiency, ensuring high-quality care and service.
Overview
2024
2024
years of professional experience
Work History
Water Clerk
Town of Cottonport
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
CNA
Avoyelles Manor Nursing Home
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Secretary
T.T Laborde A/C & Electrical
07.2022 - 01.2024
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Medical Records Clerk
Lemoine Law Firm
10.2018 - 08.2021
Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Processed medical records requests from outside providers according to facility, state, and federal law.
Scanned medical records in digital format for easy retrieval and accessibility.
CNA
Valley View
12.2017 - 10.2018
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Rivere De Soile
04.2014 - 10.2018
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Assisted patients with daily living activities, promoting independence and dignity.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Triage
Cottonport Family Clinic
12.2007 - 12.2009
Reduced patient wait times through effective triage and prioritization of tasks.
Streamlined the patient admission process by developing an efficient triage system, reducing wait times for incoming patients.
Administered triage with associates, managers and carriers, delivered completed forms and assisted with claims adjudication and return-to-work process.