Savannah Dugay
Monongahela,PA
Summary
Enthusiastic individual pursuing a career in animal care, with strong problem-solving and customer service skills developed through hands-on team management. Demonstrates ability to train and support team members while resolving customer inquiries effectively. Eager to apply practical knowledge in a veterinary or animal care setting.
Overview
3
3
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
Washington, PA
02.2025 - Current
- Managed daily operations to optimize team performance and enhance customer experience.
- Trained new team members on store policies and operational procedures.
- Implemented visual merchandising standards to improve product presentation and sales appeal.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Store Manager
Rue21
Robinson, PA
10.2024 - 01.2025
- Conducted inventory management, optimizing stock levels to reduce shrinkage.
- Monitored performance metrics, providing feedback to drive team productivity and efficiency.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Assistant Manager
Journeys Shoes
Washington, PA
08.2023 - 10.2024
- Ensured compliance with company policies regarding safety and loss prevention protocols.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Associate of Science - Veterinary Technician
Penn Foster College
Scottsdale, AZ08-2027
High School Diploma -
North Port High School
North Port, FL07-2021
Skills
- Customer service
- Staff management
- Team leadership
- Problem-solving
- Task delegation
- Goals and performance
- Flexible schedule
Timeline
Department Manager
H&M Hennes & Mauritz
02.2025 - Current
Store Manager
Rue21
10.2024 - 01.2025
Assistant Manager
Journeys Shoes
08.2023 - 10.2024
Associate of Science - Veterinary Technician
Penn Foster College
High School Diploma -
North Port High School