Savannah Esco
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am committed to helping those around me to be the best versions of themselves.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
Liberty Mutual
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing 30 auto claims per week and providing prompt resolutions.
- Excelled in a high-stress and high volume work environment.
- Successfully de-escalated customer interactions to guarantee an amicable parting of company and client.
- Catered experience to best suit customers by working with availability and guaranteeing satisfaction through a quick and stream-lined claims process.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Real Estate Agent
Berkshire Hathaway HomeServices
07.2021 - 10.2023
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed an understanding of presentation in relation to sales by hosting several open houses for Luxury listings.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Office Manager
Berkshire Hathaway HomeServices
03.2019 - 10.2023
- Directly managed an office of 35 or more agents, training them in office protocols and composing contracts.
- Maintained healthy internal competition.
- Handled scheduling and organization of events and maintaining smooth performance in office operations.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Barista
Wake Up Call
06.2018 - 03.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
Mount Spokane High School
Mead, WASkills
Professionalism
Time Management
Team Development
De-escalation
Client Relationship Management
Low-pressure Sales Strategies
Multitasking and Organization
Accurate money handling
Bank deposit procedures
Event Planning
Volunteering
I am passionate about giving back to my community and take every opportunity I can to volunteer. I have been volunteering my time in multiple capacities with the Spokane Renaissance Faire, who partners with Second Harvest Food Bank, for the past ten years. I have also volunteered at many animal shelters and sanctuaries such as Higher Ground Animal Sanctuary and Spokanimal, as well as at local soup kitchens and Blessings Under the Bridge.Giving back to the community that I grew up in is one of my greatest joys.
Timeline
Auto Claims Adjuster
Liberty Mutual
11.2023 - Current
Real Estate Agent
Berkshire Hathaway HomeServices
07.2021 - 10.2023
Office Manager
Berkshire Hathaway HomeServices
03.2019 - 10.2023
Barista
Wake Up Call
06.2018 - 03.2019
High School Diploma -
Mount Spokane High School
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