Savannah Henshaw
Albuquerque,NM
Summary
With a decade of experience in the service industry, I am a customer-oriented worker dedicated to providing exceptional service. Focused and hardworking, I excel in interpersonal communication, ensuring seamless interactions with guests. Ability to remain positive and focused in fast-paced work environments is an asset in high-volume situations. My ultimate goal is to prioritize guest satisfaction and contribute to the success of any team I am part of.
Overview
10
10
years of professional experience
Work History
Server
Bosque Brewing Co
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Administrator
Blissful Spirits Inc.
01.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed payroll processing, ensuring timely and accurate payments to all employees.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Server Trainer
Texas Roadhouse
02.2016 - 04.2022
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences for over 6 years.
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Host
Twin Peaks
05.2014 - 05.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
BBA - General Management
University of New Mexico
Albuquerque, NM05.2022
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM12.2021
Associate of Arts - Liberal Arts
Central New Mexico Community College
Albuquerque, NM12.2020
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM12.2018
Skills
- Service-Oriented
- Team Player
- Strong Work Ethic
- Reliable and Responsible
- Detail-Oriented
- Multitasking and Prioritization
- Interpersonal communications
- Time management
- Guest Engagement
Timeline
Server
Bosque Brewing Co
04.2022 - Current
Administrator
Blissful Spirits Inc.
01.2021 - Current
Server Trainer
Texas Roadhouse
02.2016 - 04.2022
Host
Twin Peaks
05.2014 - 05.2016
Associate of Arts - Business
Central New Mexico Community College
Associate of Arts - Liberal Arts
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
BBA - General Management
University of New Mexico
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