Savannah Hopson
Tyler,TX
Summary
Dynamic front desk receptionist with proven customer service skills at D'Lux Nail Salon. Recognized for enhancing guest experiences and maintaining an organized environment. Proficient in cash handling and appointment scheduling, while fostering team collaboration. Adept at problem-solving, ensuring seamless operations, and consistently delivering high-quality service to clients.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
D'Lux Nail Salon
10.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Smoothie Maker
Smoothie King
04.2022 - 09.2022
- Collaborated with team members to optimize productivity during peak hours.
- Prepared and served juices and blended drinks.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Provided personalized recommendations for customers with dietary restrictions or allergies, ensuring their needs were met safely and deliciously.
- Improved sales by promoting seasonal and specialty smoothie offerings to customers.
Secretary
Jim Toman Insurance
04.2021 - 01.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Front Desk Receptionist
Hopson Chiropractic
05.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
BBA - Marketing
Texas Tech University
Lubbock, TX05-2028
High School Diploma -
Grace Community High School
Tyler, TX05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Timeline
Front Desk Receptionist
D'Lux Nail Salon
10.2023 - 12.2024
Smoothie Maker
Smoothie King
04.2022 - 09.2022
Secretary
Jim Toman Insurance
04.2021 - 01.2022
Front Desk Receptionist
Hopson Chiropractic
05.2020 - 09.2020
BBA - Marketing
Texas Tech University
High School Diploma -
Grace Community High School
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