Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Lagana

Mechanicsville,MD

Summary

Proven multitasker and customer service expert, excelled at IHop by enhancing guest experiences through attentive service and swift complaint resolution. Leveraged strong POS system skills and detail orientation to foster warm customer relationships, significantly boosting repeat business. Demonstrated exceptional flexibility and hygiene practices at Subway, contributing to optimal operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Server

IHop
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sandwich Artist

Subway
09.2022 - 09.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.

Residential House Cleaner

Honestly Clean, LLC
06.2022 - 08.2022
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Handled equipment, chemicals and materials properly and with caution
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.

Education

No Degree - Nursing

College of Southern Maryland
La Plata, MD
05.2026

High School Diploma -

Chopticon High School
Morganza, MD
05.2024

Skills

  • Patient-focused care
  • Attention to Detail
  • Customer service focus
  • Patient relationship building

Timeline

Server

IHop
09.2023 - Current

Sandwich Artist

Subway
09.2022 - 09.2023

Residential House Cleaner

Honestly Clean, LLC
06.2022 - 08.2022

No Degree - Nursing

College of Southern Maryland

High School Diploma -

Chopticon High School

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Savannah Lagana