Savannah Lynch
Bakersfield,CA
Summary
Energetic hospitality professional with strong multitasking abilities and expertise in cash handling. Known for fostering guest loyalty through personalized service and effective upselling techniques.
Overview
9
9
years of professional experience
Work History
Server
Oyster Loft
Pismo Beach, CA
05.2021 - 03.2022
- Worked with POS system to place orders, man
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Cracked Crab
Pismo Beach, CA
02.2019 - 03.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new servers on menu items, service protocols, and POS systems.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Cafe Med
Bakersfield, CA
04.2017 - 01.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong relationships with regular customers, fostering repeat business through personalized service.
- Implemented best practices for cleanliness and organization in dining areas and service stations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Shamrocks Irish Pub
Bakersfield, CA
07.2015 - 10.2017
- Trained new staff on drink preparation techniques and customer service standards.
- Managed inventory to ensure stock availability and minimize waste.
- Cultivated relationships with regular patrons, increasing customer loyalty and repeat business.
- Analyzed sales trends to optimize drink specials and promotions effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Server
Firehouse
Bakersfield, CA
09.2013 - 07.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma -
Liberty High School
BakersfieldSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- High volume dining
- Suggestive selling
- Point of sale operation
- Task prioritization
- Food sales and promotion
Timeline
Server
Oyster Loft
05.2021 - 03.2022
Server
Cracked Crab
02.2019 - 03.2022
Server
Cafe Med
04.2017 - 01.2019
Bartender
Shamrocks Irish Pub
07.2015 - 10.2017
Server
Firehouse
09.2013 - 07.2015
High School Diploma -
Liberty High School