Savannah MacDonald
Brockton,MA
Summary
Adaptable professional with experience in customer service, office support, and restaurant operations. Known for clear communication, sales techniques, and strong organizational skills, with a focus on accurate records, efficient workflows, and dependable team support.
Overview
6
6
years of professional experience
Work History
Server
Yard House Restaurant
Dedham, Massachusetts
09.2024 - Current
- Managed high volumes of daily customers, ensuring prompt and courteous service.
- Welcomed customers, answered questions, and suggested specials to help increase sales.
- Worked with hosts, busser, and kitchen staff to prepare for and serve customers.
- Handled cash payments accurately while following company cash-handling procedures.
- Trained new employees on restaurant procedures, facilitating smoother onboarding and integration into the team.
CSR
Shaws Market
Easton, MA
02.2021 - 09.2024
- Engaged customers in conversations to uncover needs, address concerns, and deliver relevant product information.
- Resolved customer complaints through effective communication, escalating complex issues to supervisors for timely resolution.
- Reduced risk of key account loss by investigating discrepancies and correcting account issues.
- Guided junior team members, fostering positive employee relationships and ensuring consistent team support.
Office Assistant
City of Taunton
Taunton, MA
01.2023 - 05.2023
- Drafted city office correspondence and meeting documents to support administrative functions.
- Streamlined organizational workflow by organizing files, developing spreadsheets, and managing document transmission.
- Conducted research and compiled data to support reports and projects.
- Resident inquiries were routed to appropriate municipal staff through prompt call handling.
- Conducted online and source-based research to provide data for special projects.
Education
Bachelor of Arts - Political Science
Bridgewater State University
Bridgewater, MA05-2025
Skills
- Conflict resolution
- Records management
- Sales techniques
- Strong work ethic
- Multitasking and organization
- Team collaboration
- Customer service
Timeline
Server
Yard House Restaurant
09.2024 - Current
Office Assistant
City of Taunton
01.2023 - 05.2023
CSR
Shaws Market
02.2021 - 09.2024
Bachelor of Arts - Political Science
Bridgewater State University