Savannah McQuade
Franklin,PA
Summary
Dedicated and experienced professional with a strong background in conflict resolution, customer communications, and relationship management. With 10 years of industry expertise, brings a proven track record of effectively addressing and resolving conflicts, ensuring customer satisfaction, and fostering positive relationships. Now seeking an opportunity to leverage skills and contribute to the success of your company.
Overview
10
10
years of professional experience
Work History
Bank Teller
Northwest Bank
07.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Direct Support Professional
Valley Community Services Board
12.2023 - 07.2024
- Provided support and assistance to individuals with disabilities in daily living activities; Assisted clients in implementing personal goals and plans; monitored and documented individuals progress and behavior
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Dasher/Delivery Driver
DoorDash
08.2022 - 12.2023
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
Head Cashier
Home Depot
02.2021 - 08.2022
- Counted cash drawers at end of shifts to verify correct amounts, and maintained cash accuracy by working with supervisor to correct deficiencies
- Provided product information and resolved concerns to assist customers
- Maintained frequent interaction with supervisor to measure goal achievement and determine areas of improvement
- Led and directed team members on effective methods, operations and procedures, and kept employee operations running smoothly during shifts
- Built and maintained positive working relationships with co-workers, while maintaining appropriate boundaries
Childcare Assistant
Child Development Center
02.2020 - 02.2021
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Instructed children in health and personal habits, such as eating, resting and toilet habits
- Organized and participated in recreational outings, trips and games
- Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention
- Recommended and initiated other measures to control behavior, such as caring for own clothing and picking up toys and books
Package Handler
FedEx
09.2019 - 02.2020
- Loaded and unloaded trucks by performing physically demanding tasks
- Used padding and straps to secure items and prevent damage
- Stacked and moved products on pallets and forklifts
- Reported damaged products and workplace incidents to supervisors for review
- Closed packages using sealing tape, staples and stretch wrap
- Received oral instructions to determine work assignments and material and equipment needs
Store Associate
Sheetz
09.2017 - 09.2019
- Provided efficient and courteous service to customers at all times
- Cleaned shelves, counters and tables
- Arranged and displayed merchandise to promote sales
- Answered questions regarding store and merchandise
- Computed sales prices, total purchases and received and processed cash and credit payment
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Lifeguard
YMCA Of Franklin/Grove City
05.2015 - 09.2017
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Added pool chemicals and completed chemical logs, reporting concerns to supervisor
- Performed safety equipment checks and reported malfunctions and damage to supervisor
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Monitored pool to identify individuals in distress or other emergency situations
- Attended regularly scheduled staff meetings and trainings
Education
No Degree - Cosmetology
Laurel Technical Institute
Meadville, PA09-2019
Skills
- POS Systems
- Cash Handling
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
Timeline
Bank Teller
Northwest Bank
07.2024 - Current
Direct Support Professional
Valley Community Services Board
12.2023 - 07.2024
Dasher/Delivery Driver
DoorDash
08.2022 - 12.2023
Head Cashier
Home Depot
02.2021 - 08.2022
Childcare Assistant
Child Development Center
02.2020 - 02.2021
Package Handler
FedEx
09.2019 - 02.2020
Store Associate
Sheetz
09.2017 - 09.2019
Lifeguard
YMCA Of Franklin/Grove City
05.2015 - 09.2017
No Degree - Cosmetology
Laurel Technical Institute
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