Savannah Medina
Avondale,AZ
Summary
Dynamic professional with a proven track record at Emerald City Athletics, excelling in customer service and team collaboration. Skilled in scheduling and data entry, I fostered a welcoming environment, enhancing client satisfaction and operational efficiency. Recognized for training staff and optimizing processes, I consistently delivered results that drove business success.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Emerald City Athletics
Seattle, WA
06.2024 - 04.2026
- Greeted and assisted clients, creating welcoming atmosphere at front desk.
- Managed scheduling for appointments, optimizing staff availability and client needs.
- Coordinated communication between departments to ensure efficient operations.
- Handled incoming calls and inquiries, providing accurate information and support.
- Assisted in processing membership applications and payments, ensuring accuracy in records.
- Trained new staff on front desk operations and customer service standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Barista Shift Lead
BigFoot Java
Issaquah, WA
02.2023 - 07.2024
- Supervised daily operations to ensure quality service and efficient workflow.
- Trained and mentored new baristas on drink preparation and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and maintained a positive work environment, fostering teamwork among staff.
- Assisted in the development of promotional campaigns, increasing store visibility and sales opportunities.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
Sales Associate
CHAMPS
Buford, GA
03.2017 - 05.2019
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted in inventory management by tracking stock levels and coordinating restocking efforts.
- Collaborated with team members to achieve sales targets through effective merchandising strategies.
- Trained new associates on product knowledge, sales techniques, and operational procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05.2026
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Problem-solving skills
Data entry
Team collaboration
Scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Oral and writing communication
File organization
Sensitive information handling
Guest relations
Skilled in software
Multi-line telephone systems
Timeline
Front Desk Receptionist
Emerald City Athletics
06.2024 - 04.2026
Barista Shift Lead
BigFoot Java
02.2023 - 07.2024
Sales Associate
CHAMPS
03.2017 - 05.2019
Bachelor of Science - Criminology And Criminal Justice
Arizona State University