Savannah Moss
Frederick,MD
Summary
Dynamic and dedicated professional with extensive experience as a hostess at Coco Cabana, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through proactive engagement and efficient reservation management, while maintaining a clean and welcoming environment. Strong communication skills and a commitment to high service standards drive success in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Hostess
Baravian Inn
Shepherdstown, WV
03.2026 - Current
Barista/hostess/cashier/cook
Beans in the Belfry
Brunswick, MD
03.2025 - 10.2025
- Prepared high-quality espresso beverages adhering to established recipes and standards.
- Operated coffee brewing equipment, ensuring optimal performance and cleanliness.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Assisted in training new baristas on beverage preparation techniques and customer interaction best practices.
Hostess
Brewers Alley
Frederick, MD
08.2024 - 01.2025
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Hostess
Showroom
Frederick, MD
04.2024 - 12.2024
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Hostess
Royal Tandoor
Frederick, MD
07.2023 - 01.2024
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Hostess
Coco Cabana
Frederick, MD
10.2022 - 06.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated effectively with kitchen and wait staff to enhance service efficiency.
- Assisted in training new team members on operational standards and procedures.
- Resolved guest inquiries and concerns promptly, enhancing customer satisfaction.
- Monitored dining area to maintain cleanliness and comfort for guests.
- Collaborated with management to implement promotional events and specials.
- Maintained knowledge of menu items to provide accurate recommendations to guests.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Guest engagement
- Cleanliness maintenance
Timeline
Hostess
Baravian Inn
03.2026 - Current
Barista/hostess/cashier/cook
Beans in the Belfry
03.2025 - 10.2025
Hostess
Brewers Alley
08.2024 - 01.2025
Hostess
Showroom
04.2024 - 12.2024
Hostess
Royal Tandoor
07.2023 - 01.2024
Hostess
Coco Cabana
10.2022 - 06.2023
High School Diploma -
Penn Foster Career School