Savannah Owens
Orlando,Florida
Summary
A self-driven and ambitious young leader within the hospitality industry, eager to implement new ideas and revolutionize our field utilizing a combination of a people-first leadership core, and an in-depth understanding of business operations. Fueled by a passion for Guest Service, I strive to make every moment a memorable experience that in turn sparks a desire for Guests to return time and time again.
Overview
3
3
years of professional experience
Work History
VIP Experience Senior Coordinator
Universal Destinations and Experiences
Orlando
08.2024 - Current
- Developed and maintained relationships with Guests, agents, and vendors to ensure consumer loyalty.
- Coordinate resources and communicate interdepartmentally in order to provide top product with maximum efficiency.
- Invests time to build and strengthen relationships with fellow Team Members by inquiring about individual challenges and goals.
Guest Services Coordinator
Universal Destinations and Experiences
Orlando, FL
09.2023 - 08.2024
- Ensured superior Guest Services by addressing Guest concerns with empathy and providing efficient and effective resolutions.
- Demonstrated in-depth knowledge regarding the workplace, itʼs products, and all the experiences there are to offer.
- Weighed demographics and departmental resources and consumer to curate creative and unforgettable vacations for every individual.
- Utilized a combination of strong analytical and communication skills to promote Guest loyalty.
Premium Services Team Captain
Universal Destinations and Experiences
Orlando, Florida
05.2022 - 09.2023
- Ensured consistent and top quality product to consumers.
- Monitored Team Members for performance, professionalism and service quality.
- Utilized critical thinking to break down problems, evaluate solutions and make decisions.
- Provided feedback and coaching to develop core competencies amongst Team Members.
Towel Steward
Universal Destinations and Experiences
Orlando, Florida
01.2022 - 05.2022
- Completed physical inventory counts each month and appropriately adjusted levels to meet customer needs and demands.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Cabana Attendant/ Cabana Attendant Trainer
Universal Destinations and Experiences
Orlando, Florida
09.2021 - 01.2022
- Responded to and resolved guest complaints in alignment with established procedures.
- Maintained show quality and proactively assisted with predicted Guest needs.
- Mentored new hires, resulting in stronger Team Members and increased productivity.
- Monitored and reported trainee progress, tailoring curriculum to address individual needs.
- Analyzed group performance and identified opportunities for additional training.
Concierge
Universal Destinations and Experiences
Orlando, Florida
05.2021 - 08.2021
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
BBA - Hospitality Administration And Management
University of Central Florida Rosen College
05.2023
Skills
- Strategic Planning
- Guest Relations and Communication
- Leadership and Group Management
- Guest Accommodations
- Computer Literacy
- Product and Service Sales
- Interdepartmental Collaboration
- Project and Time Management
Certifications
- Serv Safe Certified
- Linked In Microsoft Office Certification
Associations
- National Charity League | 8/2013 - 6/2019
- International Thespian Society Troupe #6074 | 03/18 - Now
Timeline
VIP Experience Senior Coordinator
Universal Destinations and Experiences
08.2024 - Current
Guest Services Coordinator
Universal Destinations and Experiences
09.2023 - 08.2024
Premium Services Team Captain
Universal Destinations and Experiences
05.2022 - 09.2023
Towel Steward
Universal Destinations and Experiences
01.2022 - 05.2022
Cabana Attendant/ Cabana Attendant Trainer
Universal Destinations and Experiences
09.2021 - 01.2022
Concierge
Universal Destinations and Experiences
05.2021 - 08.2021
BBA - Hospitality Administration And Management
University of Central Florida Rosen College
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