Savannah Parker
Mobile,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Customer Service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni
Mobile, AL
09.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Office Depot Inc
Mobile, AL
06.2022 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Representative
Alorica
Mobile, AL
08.2017 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Ben C Rain High School
Mobile, AL05-2017
Skills
- Scheduling
- Information Security
- Inbound and Outbound Calling
- Technical Support
- Data Entry
- Customer Relationship Management
- Customer Service
- Complaint Resolution
- Cash Handling
- Call Documentation Skills
- Call Controlling
- Verbal and Written Communication
- Professional Phone Voice
Timeline
Customer Service Representative
Afni
09.2023 - 01.2024
Cashier
Office Depot Inc
06.2022 - 08.2023
Customer Service Representative
Alorica
08.2017 - 05.2020
High School Diploma -
Ben C Rain High School
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