Savannah Puga
Midland
Summary
Possessing excellent organizational and communication skills, bringing keen understanding of property management principles and administrative tasks. Aiming to create smooth operations and positive tenant experiences.
Overview
4
4
years of professional experience
Work History
Multi-Site Assistant Property Manager
Trinity Property Consultants
09.2024 - Current
- Collaborated with property managers to ensure efficient site operations and tenant satisfaction.
- Managed rent collections and monitored delinquent accounts, consistently reducing outstanding balances through timely follow-ups and payment arrangements
- Initiated and processed eviction filings, attended court hearings, and coordinated with legal counsel to ensure compliance with local and state regulations
- Maintained accurate resident files, leases, and documentation in digital systems, ensuring organization and audit readiness
- Created, reviewed, and processed invoices for vendors
- Provided exceptional customer service to current residents, addressing concerns, resolving issues, and maintaining high resident satisfaction
- Engaged with prospective residents by conducting property tours, explaining lease terms, and supporting the leasing process from inquiry to move-in
- Coordinated with maintenance staff to ensure timely completion of work orders and property upkeep
- Enforced lease terms and community policies while maintaining positive resident relationships
- Utilized property management software to track payments, leases, and communications efficiently
Multi-Site Leasing Assistant
Trinity Property Consultants
11.2022 - 09.2024
- Conducted property tours for prospective residents, highlighting features and amenities to drive leasing activity
- Managed the full leasing cycle, including inquiries, applications, screenings, lease preparation, and move-ins
- Built strong relationships with prospects and residents through excellent customer service and timely follow-up
- Maintained up-to-date knowledge of pricing, availability, and market trends to effectively close leases
- Processed rental applications and verified income, credit, and background information in compliance with company policies
- Prepared and executed lease agreements, ensuring accuracy and understanding of terms
- Assisted with marketing efforts, including online listings, social media, and outreach to increase property visibility and traffic
- Handled resident communications, including inquiries, concerns, and service requests, ensuring high satisfaction levels
- Maintained organized leasing files and accurate records in property management systems
- Collaborated with maintenance and management teams to ensure units were move-in ready and community standards were upheld
- Met and exceeded leasing goals and occupancy targets through proactive sales techniques
- Conducted follow-ups with prospects to convert leads into signed leases
Sales Associate
Victoria's Secret & PINK
06.2022 - 11.2022
- Provided exceptional customer service, enhancing shopping experiences for diverse clientele.
- Assisted in visual merchandising to maintain brand standards and attract customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales goals and maintain store organization.
- Educated customers on product features, benefits, and promotions to drive sales conversions.
- Monitored inventory levels and restocked merchandise to support operational efficiency.
- Resolved customer inquiries and complaints promptly, promoting customer loyalty and satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Midland High School
Midland, TXSkills
- Property management
- Payment collection
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Multi-family property management
- Adaptable
Timeline
Multi-Site Assistant Property Manager
Trinity Property Consultants
09.2024 - Current
Multi-Site Leasing Assistant
Trinity Property Consultants
11.2022 - 09.2024
Sales Associate
Victoria's Secret & PINK
06.2022 - 11.2022
High School Diploma -
Midland High School