Okeyla Sherrill
Charlotte,NC
Summary
Hard working motivated individual with the ability to learn and grow, very friendly oriented, highly dedicated employee that's known for punctuality with great communication, multitasking and customer service skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Multi-Site Assistant Property Manager
| North44 Property Management
Charlotte, NC
01.2022 - Current
- Coordinated property maintenance schedules to ensure timely service delivery and tenant satisfaction.
- Assisted in managing tenant communications, addressing inquiries, and resolving issues effectively.
- Lease apartments and manage prospect leads
- Process applications, verify income, and approve files
- Generate leases and renewals
- Collect rent and post payments in Yardi Breeze
- Manage resident delinquencies and collections follow-up
- Handle security deposit accounting and reconciliations
Insurance Qualifier /Software Quality Analyst
Quantum 3 Media
Charlotte, NC
03.2017 - 01.2022
- Maintains appropriate training related to Service Excellence and Performance Improvement Initiatives.
- Remote call center environment handling high-volume inbound/outbound calls
- Pre-qualified clients and managed documentation
- Performed data entry, reporting, and file management
- Accurately records and submits all documentation/statistical reports
- Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
Patient Services Coordinator
Novant Health
Charlotte, NC
04.2015 - 02.2017
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Administrative Assistant
King Lee Logistics
Charlotte, Nc
06.2009 - 04.2015
- Streamlined office operations through efficient scheduling and coordination of meetings.
- Managed communication between departments to ensure timely project updates and information flow.
- Scheduling, reporting, data entry, and correspondence
- Providing general office support (mail, supplies, patient calls, interview scheduling, itinerary creation, and event coordination)
- Answers and screens calls, greets visitors, provides procedural information, and answers questions related to operational matters.
Education
High School Diploma -
Hopewell High School
Charlotte, NC06-2006
No Degree - Administrative Studies
CPCC
Charlotte NcSkills
- Leasing & Property Management
- Yardi Breeze/ Blue Moon
- Administrative Support
- Data Entry
- Microsoft Office
- Call Center
- Remote / In-Home Office Work
- Peer Support Services
- EPIC
- Insurance
- Customer Service
- Communication
Certification
- Peer Support Specialist Certification
- Mental Health & Substance Abuse
- Mental Health First Aid Peer Support Certification
Timeline
Multi-Site Assistant Property Manager
| North44 Property Management
01.2022 - Current
Insurance Qualifier /Software Quality Analyst
Quantum 3 Media
03.2017 - 01.2022
Patient Services Coordinator
Novant Health
04.2015 - 02.2017
Administrative Assistant
King Lee Logistics
06.2009 - 04.2015
No Degree - Administrative Studies
CPCC
High School Diploma -
Hopewell High School