Savannah Rhein
Quinlan,TX
Summary
Dynamic and results-driven professional with a proven track record at GameXChange, enhancing customer satisfaction and streamlining operations. Skilled in customer service and merchandising knowledge, adept at fostering teamwork and collaboration. Achieved significant improvements in customer loyalty and operational efficiency, demonstrating exceptional problem-solving abilities and a professional demeanor.
Overview
5
5
years of professional experience
Work History
Sales Associate
GameXChange
Greenville, TX
10.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Manager
Rue21
Greenville, TX
05.2021 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Merchandise Service Coordinator
Lowe's
Greenville, TX
01.2021 - 05.2021
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Streamlined operations with efficient coordination of shipments and processing of incoming merchandise.
- Enhanced customer satisfaction by providing excellent service and promptly addressing inquiries.
Assistant Manager
Cinemark Movies 14
08.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma - Art And Science
Ford High School
Quinlan, TX03.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Adapt to diverse groups
- Merchandising understanding
Timeline
Sales Associate
GameXChange
10.2022 - 08.2024
Manager
Rue21
05.2021 - 08.2021
Merchandise Service Coordinator
Lowe's
01.2021 - 05.2021
Assistant Manager
Cinemark Movies 14
08.2019 - 12.2020
High School Diploma - Art And Science
Ford High School