Savannah Smith
Goldsboro,NC
Summary
Dynamic professional with extensive experience in customer service and cash handling at Smithfield’s Chicken n BBQ. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized work areas and training new employees, contributing to efficient operations and a positive team environment.
Overview
5
5
years of professional experience
Work History
Cashier
Smithfield’s chicken n bbq
Smithfield, North Carolina
07.2022 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
Server
Hwy55
Princeton, North Carolina
02.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
Warehouse Associate
Amazon
Garner, North Carolina
01.2024 - 02.2025
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Packed boxes and stock using organizational guidelines.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed goods for shipment in accordance with customer instructions.
Education
High School Diploma -
Princeton Middle High
Princeton, North Carolina05-2022
Skills
- Cash handling
- Point of sale operation
- Customer service
- Sales transactions
- Refund processing
- Organizational skills
- Team collaboration
- Inventory management
- Conflict resolution
- Employee training
- Time management
- Attention to detail
- Problem solving
Timeline
Warehouse Associate
Amazon
01.2024 - 02.2025
Cashier
Smithfield’s chicken n bbq
07.2022 - Current
Server
Hwy55
02.2020 - Current
High School Diploma -
Princeton Middle High
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