Savannah Smith
Goldsboro,NC
Summary
Dynamic professional with extensive experience in customer service and cash handling at Smithfield’s Chicken n BBQ. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized work areas and training new employees, contributing to efficient operations and a positive team environment.
Overview
5
5
years of professional experience
Work History
Cashier
Smithfield’s chicken n bbq
Smithfield, North Carolina
07.2022 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
Server
Hwy55
Princeton, North Carolina
02.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
Warehouse Associate
Amazon
Garner, North Carolina
01.2024 - 02.2025
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Packed boxes and stock using organizational guidelines.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed goods for shipment in accordance with customer instructions.
Education
High School Diploma -
Princeton Middle High
Princeton, North Carolina05-2022
Skills
- Cash handling
- Point of sale operation
- Customer service
- Sales transactions
- Refund processing
- Organizational skills
- Team collaboration
- Inventory management
- Conflict resolution
- Employee training
- Time management
- Attention to detail
- Problem solving
Timeline
Warehouse Associate
Amazon
01.2024 - 02.2025
Cashier
Smithfield’s chicken n bbq
07.2022 - Current
Server
Hwy55
02.2020 - Current
High School Diploma -
Princeton Middle High
Similar Profiles
Jaquarius GreeneJaquarius Greene
Crew Member at Smithfield’s Chicken and BBQCrew Member at Smithfield’s Chicken and BBQ
Cindy OrtizCindy Ortiz
Crew Member at Smithfield’s Chicken ‘N Bar-B-QCrew Member at Smithfield’s Chicken ‘N Bar-B-Q
Adrian(Gyumin) KimAdrian(Gyumin) Kim
Restaurant Front of House Manager at BBQ ChickenRestaurant Front of House Manager at BBQ Chicken