Saviel Veloz

Work History

Restaurant Manager

Chic-Fil-A

10.2024 - Current

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained, and supervised staff.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Assisted in development and implementation of new menus to offer variety and options to customers.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Strengthened restaurant reputation with launch of innovative marketing campaigns.
Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.

Restaurant Manager

Seven Seeds BBQ

01.2022 - 09.2024

Managed inventory levels day to day, ordered supplies, and ensured timely delivery of products.
Ensured compliance with local, state, and federal regulations, including health and safety standards.
Provided ongoing coaching and feedback to employees, fostering a positive and productive work environment.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Customer Service Specialist

Allegiant Airlines

01.2021 - 01.2022

Processed flight reservations, ticket changes, and cancellations in accordance with airline policies.
Coordinated with other departments and airline staff to find solutions and ensure passenger satisfaction.
Handled administrative tasks such as completing reports, processing forms, and managing correspondence.
Participated in training and development programs to stay informed about new policies, technologies, and best practices.
Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Developed rapport with customers, fostering long-term relationships and repeat business.
Managed approximately Four flights round trip a day with boarding and check in supervision, as well as maintaining calls with Flight crews incoming errors or destinations.

Executive Assistant

Guardian Property Management

01.2019 - 01.2021

Managed and maintained executive’s calendars, including scheduling meetings, appointments, and travel arrangements.
Coordinated and planned internal and external meetings, events, and conferences, including logistics and agenda preparation.
Assist with special projects and initiatives, providing research, analysis, and administrative support.
Assist with special projects and initiatives, providing research, analysis, and administrative support.
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Served as a liaison between departments to facilitate effective communication throughout the company.
Organized and coordinated conferences and monthly meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Answered high volume of phone calls and email inquiries.

Summary

Overview

Work History

Restaurant Manager

Restaurant Manager

Customer Service Specialist

Executive Assistant

Education

Associates Degree - Business Administration

High School Diploma -

Skills

Timeline

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