SAVINA DURAN
Lakewood,Co.
Summary
Cultivated relationships with hospitals, physicians, and case managers to drive business development in hospice care. Applied CRM knowledge to implement marketing strategies that resulted in successful sales conversions. Focused on maintaining high customer service standards while expanding into new markets. Achieved consistent success in exceeding sales objectives and fostering long-term client partnerships.
Overview
18
18
years of professional experience
Work History
Executive Hospice Liasion
Optimal Hospice
Lakewood, CO
02.2022 - Current
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised Hospice awareness with education
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Area Sales Manager
Encompass Health & Hospice
Denver, CO
07.2021 - 02.2022
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
- Exceeded sales targets through effective marketing and negotiation strategies.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Established productive and professional relationships with key personnel in assigned customer accounts.
- Monitored sales team performance and provided effective training to help each reach targets.
- Identified prospects to foster growth for new business partnerships to build pipelines.
Senior Care Advisor/Sales Representative
Ashley Manor Memory Care
Lakewood, CO
07.2020 - 07.2021
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff
- Supported sales management initiatives to optimize business development
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits
- Made outbound sales calls to contact prospective leads, using effective communication skills
- Expanded new business and developed effective sales and marketing campaigns
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Care Consultant
Hospice, New Century Hospice
Lakewood, CO
06.2019 - 06.2020
- Dedication to patients and family
- Embracing life
- Honors wishes
- Offers choices
- Brings commitment and compassion and walks along side them for support throughout their journey
- Exhibited compassionate care and communication with regard to issues of death and dying
- Generated high volume of referrals
- Updated database with customer and sales information
- Created new processes and systems for increasing customer service satisfaction
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Team Assistant
Optio Palliative Care
Denver, TX
05.2018 - 05.2019
- Observed and documented patient status and reported patient complaints to the case manager
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Documented resident records on daily flow sheets
- Provided patients and families with emotional support
- Administered simple range of motion exercises
- Comforted patients and provided them with reassurance and encouragement
- Built relationships with families and facilities
- Practiced Hospice core values to ensure pt
- Referrals and repeat pt services.
Medication Technician
Someren Glen Retirement Community
Denver, CO
01.2014 - 02.2018
- Medication technician
- Observed and documented patient status and reported patient complaints to the case manager
- Completed and submitted clinical documentation in accordance with agency guidelines
- Positioned residents for comfort and to prevent skin pressure problems
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Tended to patients with chronic illnesses
- Assisted with ADLs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Transportation Manager
Eclipse Transportation
Denver, Colorado
01.2008 - 01.2014
- Managed daily transportation operations for Eclipse Transportation fleet.
- Coordinated schedules with drivers to optimize resource allocation.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
Education
High School Diploma -
Denver West High School
Associate of Science - Business administration
Community College of Denver
Skills
- Exceptional interpersonal skills
- Customer rapport
- Territory growth
- Policies and procedures
- After sales support
- Strong sales-closer
- Expert in Hospice Care
Timeline
Executive Hospice Liasion
Optimal Hospice
02.2022 - Current
Area Sales Manager
Encompass Health & Hospice
07.2021 - 02.2022
Senior Care Advisor/Sales Representative
Ashley Manor Memory Care
07.2020 - 07.2021
Care Consultant
Hospice, New Century Hospice
06.2019 - 06.2020
Team Assistant
Optio Palliative Care
05.2018 - 05.2019
Medication Technician
Someren Glen Retirement Community
01.2014 - 02.2018
Transportation Manager
Eclipse Transportation
01.2008 - 01.2014
High School Diploma -
Denver West High School
Associate of Science - Business administration
Community College of Denver
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