Savionne Mccollin
New York,NY
Summary
Reliable and hardworking professional with over 7 years of experience in customer service, security, and administrative support. Skilled in assisting the public, maintaining accurate records, and handling high-volume tasks in fast-paced environments. Recognized for reliability, attention to detail, and commitment to serving the community.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Access-A-Ride (wfh)
New York, NY
04.2023 - Current
- Assisted customers daily with service and account issues, ensuring accurate records and timely resolutions.
- Remained professional and calm in high-pressure situations, providing reliable customer support.
- Entered customer information into electronic systems with accuracy and attention to detail.
Security Guard
Allied Universal Security Services
Brooklyn, NY
02.2017 - 11.2024
- Monitored premises and conducted patrols, demonstrating reliability, attention to detail, and ability to work independently.
- Responded to safety concerns and emergencies with professionalism and efficiency.
- Provided assistance and information to employees, visitors, and customers in a professional manner.
CNA - Certified Nursing Assistant
Nursing Personnel Homecare
Brooklyn, NY
05.2018 - 06.2020
- Maintained detailed patient care logs, including medical history, medications, and vital signs.
- Assisted patients with meals, hygiene, and mobility, ensuring consistent care and support.
- Entered patient information into hospital systems accurately and efficiently.
Rehabilitation Receptionist/Administrative Assistant
Bourough Park
Brooklyn, NY
07.2016 - 08.2017
- Managed client scheduling, appointment confirmations, and record updates with accuracy.
- Answered and directed incoming calls using a multi-line system.
- Documented all customer requests and followed up to ensure timely resolution.
Education
Nursing
Valencia college
Orlando, FLHigh School Diploma -
Life Academy high
Brooklyn, NYSkills
- Customer service and communication
- Reliability and punctuality
- Attention to detail and accuracy
- Ability to multitask in fast-paced environments
- Physical stamina (lifting up to 50 lbs, standing/walking long periods)
- Organizational and record-keeping skills
Languages
Timeline
Customer Service Representative
Access-A-Ride (wfh)
04.2023 - Current
CNA - Certified Nursing Assistant
Nursing Personnel Homecare
05.2018 - 06.2020
Security Guard
Allied Universal Security Services
02.2017 - 11.2024
Rehabilitation Receptionist/Administrative Assistant
Bourough Park
07.2016 - 08.2017
Nursing
Valencia college
High School Diploma -
Life Academy high