Sayra Perez
Homestead,FL
Summary
Dynamic sales associate with proven success at Metro by T-Mobile, excelling in customer service and teamwork. Skilled in POS system operation and problem-solving, I consistently enhanced customer experiences and contributed to achieving sales targets. Recognized for building strong client relationships and delivering exceptional service in high-pressure environments.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
Homestead, FL
02.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and handled customer payments efficiently.
- Maintained store organization by restocking shelves and ensuring product displays were visually appealing.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Good with technology and computer
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Technical support
Sales Associate
7-eleven
Homestead, FL
06.2025 - 01.2026
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Walgreen's Pharmacy
Homestead, FL
12.2024 - 05.2025
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Coach Outlet Store
Florida City
01.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing teedback.
Implemented and developed customer service training
processes. - Created and maintained detailed database to develop promotional sales.
Followed up with customers about resolved issues to maintain high standards of customer service. - Exhibited high energy and professionalism when dealing with clients and staff.
Increased efficiency and team productivity by promoting operational best practices.
Provided excellent customer care by responding to requests. assisting with product selection and handling ordering functions. - Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
South Dade Technical College
Homestead, FLHigh School Diploma -
Homestead Senior High School
Homestead, FLSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Client service
POS system operation
Cleaning techniques
Sales training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Metro by T-Mobile
02.2026 - Current
Sales Associate
7-eleven
06.2025 - 01.2026
Sales Associate
Walgreen's Pharmacy
12.2024 - 05.2025
Customer Service Representative
Coach Outlet Store
01.2024 - 11.2024
High School Diploma -
South Dade Technical College
High School Diploma -
Homestead Senior High School