Scarlet Romero
Dallas,United States
Summary
Results-oriented engineering enthusiast with a strong passion for leveraging technical skills to solve complex problems. Experienced in server and hostess roles, demonstrating excellent interpersonal and organizational abilities. Proven ability to thrive in fast-paced environments and deliver exceptional customer service. Eager to apply engineering expertise and hospitality experience to contribute to dynamic teams and exceed project objectives.
Overview
6
6
years of professional experience
Work History
Hostess
Wabi House Dallas
01.2021 - 01.2023
- Seats guest and manage the seating chart
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Server
Wabi House Dallas
01.2021 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Panda Restaurant Group
01.2017 - 01.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Engineering - Aerospace Engineering
The University of Texas At Arlington
Arlington, TX01.2026
Associate's Degree - Mechanical Engineering
Dallas College
Dallas, TX01.2025
High School Diploma -
Woodrow Wilson High School
Dallas, TX01.2020
Skills
- Leadership
- Communication
- Teamwork
- Creative Problem Solving
- Customer Service
- Skilled Multi-tasker
- Microsoft Office
- Programming
- Cash Handling
- Food and Beverage Operations
Honors Awards
- Finalist Award - FIRST, 2018
- Motivate Award - FIRST, 2017
- Connect Award - FIRST, 2017
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Wabi House Dallas
01.2021 - 01.2023
Server
Wabi House Dallas
01.2021 - 01.2023
Cashier
Panda Restaurant Group
01.2017 - 01.2020
Bachelor of Engineering - Aerospace Engineering
The University of Texas At Arlington
Associate's Degree - Mechanical Engineering
Dallas College
High School Diploma -
Woodrow Wilson High School
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