Scarlett Cortes Ortiz
Kansas City
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillards
11.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Merhcandising Team Member
Academy Sports + Outdoors
06.2024 - 08.2024
- Reduced out-of-stock instances by diligently restocking shelves promptly upon receipt of new shipments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in seasonal floor set changes, ensuring a fresh and engaging shopping environment for customers.
- Maintained cleanliness and orderliness of store fixtures, contributing to an overall positive shopping experience for customers.
Style Consultant
Target
02.2024 - 06.2024
- Merchandised store inventory in seasonal and brand displays.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
Part Time Sales
Footlocker Retail
11.2023 - 02.2024
- Maintained accurate records to ensure proper billing and inventory control.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Sales Associate
Ross Dress For Less
10.2022 - 06.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Dryer Catcher
Seen Merchandising
05.2021 - 07.2021
- Monitored and maintained cleanliness and sanitation of dryer room, sifter room, packaging room, and staging and warehouse area.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Established positive relationships with coworkers throughout the organization, fostering a collaborative environment that promotes efficient communication among staff members.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-2024
Bachelor - Marketing
Wichita State University
Wichita, KS05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
- Cash handling
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
- Organization and time management
Certification
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Interests
- Volunteering
- Music
- Watching Movies and TV Shows
- Cooking
- Photography
Timeline
Sales Associate
Dillards
11.2024 - Current
Merhcandising Team Member
Academy Sports + Outdoors
06.2024 - 08.2024
Style Consultant
Target
02.2024 - 06.2024
Part Time Sales
Footlocker Retail
11.2023 - 02.2024
Sales Associate
Ross Dress For Less
10.2022 - 06.2023
Dryer Catcher
Seen Merchandising
05.2021 - 07.2021
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Kennewick High School
Bachelor - Marketing
Wichita State University
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