Scarlett Cox
Hayes,VA
Summary
Business Manager with a proven track record at Gloucester Chick-fil-A, excelling in financial management and customer service. Enhanced team productivity through effective leadership and implemented cost-saving measures, achieving substantial savings. Skilled in documentation and reporting, fostering a positive work environment while mentoring staff to drive operational excellence.
Overview
2027
2027
years of professional experience
Work History
Business Manager
Gloucester Chick-fil-A
03.2024 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained team members on best practices in food safety and customer engagement.
- Monitored financial performance and identified cost-saving opportunities within operations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Service Coach
Gloucester Chick-fil-A
03.2018 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new team members on operational procedures and service standards.
- Assisted in maintaining clean and organized work areas to ensure safety compliance.
- Executed daily inventory checks to optimize stock levels and minimize waste.
- Resolved guest complaints swiftly, improving overall dining experience and retention rates.
- Fostered a positive team environment through effective communication and support initiatives.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Resolved escalated client issues promptly and professionally, demonstrating a commitment to superior service standards.
- Enhanced customer satisfaction by implementing effective service strategies and coaching techniques.
- Facilitated open lines of communication between team members, encouraging collaboration and teamwork for optimal results.
- Promoted a positive work culture by recognizing outstanding employee achievements and celebrating individual successes regularly.
Customer Service Manager
Food Lion, LLC
2002 - 2010
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Reconciled bank statements and general ledger accounts for accuracy and compliance.
- Conducted internal audits to identify discrepancies, ensuring adherence to financial regulations and policies.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
High School Diploma - General Education
Gretna High School
Gretna, VA06-1999
Skills
- Financial management
- Customer service
- Employee management
- Documentation and reporting
- Business administration
- Data confidentiality
- Financial administration
- Effective leader
Timeline
Business Manager
Gloucester Chick-fil-A
03.2024 - Current
Service Coach
Gloucester Chick-fil-A
03.2018 - Current
Customer Service Manager
Food Lion, LLC
2002 - 2010
High School Diploma - General Education
Gretna High School