Scarlett Gutierrez
Carson City,NV
Summary
Dedicated server with strong skills in customer service and problem resolution. Committed to enhancing guest experiences and maintaining service flow during peak hours.
Overview
7
7
years of professional experience
Work History
server
Fandango
Carson City, Nevada
02.2023 - 03.2026
- Delivered exceptional customer service in high-pressure dining environment to enhance guest experience.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured timely and courteous delivery of food orders to maintain customer satisfaction.
- Resolved customer complaints promptly to ensure satisfaction.
- Managed food and beverage orders efficiently and accurately.
- Supported team members during peak hours to enhance service flow.
- Maintained cleanliness and organization of dining areas and utensils.
- Processed cash transactions accurately to ensure seamless payment experience.
Human Resources Assistant -fork lift driver
stellar snacks
Carson City, Nevada
01.2019 - 09.2025
- Coordinated employee onboarding and orientation programs for new hires.
- Assisted in recruitment by conducting phone screens, scheduling interviews, and completing reference checks to identify suitable candidates.
- Assisted in the recruitment process by scheduling interviews and communicating with candidates.
- Conducted background checks to verify candidate qualifications.
- Managed employee records while ensuring confidentiality of sensitive information.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Handled employee queries regarding benefits and workplace policies effectively.
- Facilitated training sessions on company policies and procedures to enhance employee understanding.
- Contributed to performance review processes by preparing documentation and feedback forms.
Education
High School Diploma -
Vikings
South Lake Tahoe, CA06-2008
Skills
- Customer service
- Order management
- Food safety
- Cash handling
- Customer relationship management
- Microsoft Office Suite
Languages
Spanish
Professional
Timeline
server
Fandango
02.2023 - 03.2026
Human Resources Assistant -fork lift driver
stellar snacks
01.2019 - 09.2025
High School Diploma -
Vikings