Scarlett Head
Houston,TX
Summary
Hardworking and methodical in managing financial transactions and client accounts. Strong background in customer service, banking regulations, and financial product knowledge. Possess solid analytical skills to evaluate customer needs and recommend appropriate solutions. Seeking to leverage these abilities in role of Personal Banker.
Overview
9
9
years of professional experience
Work History
E-Store Lead
H-E-B
11.2021 - Current
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
- Completed daily and weekly reports.
- Maintained compliance with company policies and procedures.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
- Oversaw projects and ensured tasks were efficiently completed.
HR & Business Development Specialist
Head HR Recruiting & Consulting LLC
12.2023 - 12.2024
- Utilized CRM software to track all customer interactions and maintain a pipeline of leads.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided onboarding support for new employees, including orientation sessions and training materials preparation.
- Conducted interviews, reference checks, background screenings, and other assessments to evaluate potential hires.
- Helped create, edit, and update Employee Handbooks.
Personal Banker II
Frost Bank
03.2017 - 03.2021
- Helped new and existing clients open personal accounts and business accounts, along with assistance with loan applications.
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Identified cross-selling opportunities and recommended banking products and services to customers.
- Educated customers on how to use banking products, services, and other financial solutions.
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
Education
Bachelor of Science - Electrical Engineering
Texas State University
San Marcos, TX12-2016
Skills
- Relationship management
- Loan processing
- Cross-selling products
- Money handling
- Customer Service-oriented
- Relationship building and management
- Multitasking and organization
- Staff training and development
Timeline
HR & Business Development Specialist
Head HR Recruiting & Consulting LLC
12.2023 - 12.2024
E-Store Lead
H-E-B
11.2021 - Current
Personal Banker II
Frost Bank
03.2017 - 03.2021
Bachelor of Science - Electrical Engineering
Texas State University