Scarlett Metcalfe-McCain
Arvada,CO
Summary
Hardworking employee with experience in customer service, retail, and sales. Highly communicative and flexible team player with a creative flair. Eager to learn and contribute positively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Kohl's
Arvada, CO
06.2023 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Seasonal Worker
Kohl's
Arvada, CO
12.2022 - 01.2023
- Assisted customers with product selection and purchase decisions.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Promoted loyalty card and program.
Sales Associate
Five Below
Arvada, CO
06.2022 - 10.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sandwich Artist
SUBWAY®Restaurants
Arvada, CO
06.2021 - 08.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Trimmed meats and cheeses for sandwiches as needed.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Assisted team members during peak hours when necessary.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
High School Diploma -
Arvada High School
Arvada, Colorado05-2024
Associate of Arts - Psychology
Red Rocks Community College
Lakewood, ColoradoSkills
- Customer Needs Assessment
- Product Sales
- Upselling
- Problem-Solving
- Excellent communication skills
- Adapt to diverse groups
- Relationship selling
- Calm Demeanor
- Cash Register Operation
- Listening Skills
- Positive and professional
- Fitting room maintenance
- Reading comprehension skills
- Written and oral communication skills
- Excellent people skills
- Time Management
- Complex Problem-Solving
- Hospitality and accommodation
- Trumpet proficiency
- Expressive
- Memorization expert
- Sight reading sheet music
- Creative Thinking
- Improvisation
- Memorize music
- Theatre performances
- Instrument maintenance
- Script interpretation
- Creative
- Can-do attitude
- Makeup artistry
- Scene analysis
- Performance Improvement
- Memorizing lines
- Character Development
- Reading scripts
- Acting
- Auditioning
- Professional Demeanor
- Enthusiastic
- Emotional awareness
- Analytical Thinking
- Sales Strategies
Affiliations
- Marching Band
- Jazz Band
- Psychology Student
- Dungeons and Dragons
Accomplishments
- Honor Roll student
- John Phillip Sousa Award winner
Certification
- Babysitter certificate 2020
References
References available upon request.
Timeline
Sales Associate
Kohl's
06.2023 - 08.2023
Seasonal Worker
Kohl's
12.2022 - 01.2023
Sales Associate
Five Below
06.2022 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 08.2021
High School Diploma -
Arvada High School
Associate of Arts - Psychology
Red Rocks Community College
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