Sceri Ivers
St. George,UT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
True North Float
07.2022 - 09.2023
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
- Provided excellent customer service to our customers
Assistant Manager
Jimmy Johns
01.2022 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Declines Manager
Balance Of Nature
08.2021 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Held one-one-one meetings with my team to provide constructive feedback as well as help them set monthly goals.
- Hired and trained new employees.
- Handled any escalated customer service phone calls.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Actor
Misc Theatre Companies
08.2018 - 08.2021
- Learned scripts to understand characters' relationships and develop role interpretations.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Learnt different styles and schools of acting to broaden work prospects.
- Learned valuable improvisational and open-mindedness
- Learned to problem solve quickly when things went wrong onstage.
Actor
Utah Shakespeare Festival
05.2014 - 08.2018
- Learned scripts to understand characters' relationships and develop role interpretations.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Learnt different styles and schools of acting to broaden work prospects.
- Learned valuable improvisational and open-mindedness
- Learned to problem solve quickly when things went wrong onstage.
Education
Bachelor of Arts - Musical Theater
Southern Utah University
Cedar City, UT01.2018
Skills
- Staff Management
- Coaching and Mentoring
- Employee Training
- Improvisational-skills and Problem-solving skills
- Dedicated and passionate worker
Timeline
Manager
True North Float
07.2022 - 09.2023
Assistant Manager
Jimmy Johns
01.2022 - 05.2022
Declines Manager
Balance Of Nature
08.2021 - 01.2022
Actor
Misc Theatre Companies
08.2018 - 08.2021
Actor
Utah Shakespeare Festival
05.2014 - 08.2018
Bachelor of Arts - Musical Theater
Southern Utah University
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