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Schmeika Densmore
Atlanta,GA
Summary
Detail-oriented professional experienced in point-of-sale operations and health compliance. Proven ability to manage reservations effectively while collaborating with team members to deliver exceptional service and maintain a clean, organized dining environment.
Overview
7
7
years of professional experience
Work History
Hostess/Server
Loyal Q
Atlanta, GA
01.2023 - 01.2025
- Greeted and seated guests promptly to enhance first impressions.
- Managed reservation system to optimize seating efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Coordinated with servers and kitchen staff to ensure seamless service delivery.
- Provided menus and answered questions about menu items.
- Addressed guest inquiries and special requests to foster positive dining experiences.
- Monitored waiting times and updated guests on their table status.
- Collaborated with team members to ensure excellent customer experience.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Accurately recorded customer information into reservation system.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Ensured compliance with health and safety regulations at all times.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked identification of customers prior to serving alcoholic beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Assigned patrons to suitable tables according to server rotation.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Informed patrons of specialties and features.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted customers with menu selections and special requests.
- Processed payments accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly.
- Upsold daily specials and promotions to enhance guest experience.
- Supported team members during busy shifts to ensure smooth operations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Nursing home housekeeper
Elite Nursing Home Health Care
Birmingham, Al
04.2018 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Gadsden High School
Gadsden, AL08-1994
Skills
- Reservation management
- Point-of-sale operation
- Food safety standards
- Menu knowledge
- Customer engagement
- Team collaboration
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Hostess/Server
Loyal Q
01.2023 - 01.2025
Nursing home housekeeper
Elite Nursing Home Health Care
04.2018 - 12.2024
High School Diploma -
Gadsden High School