Schneider Vincent
Newark,NJ
Summary
Experienced Customer Service Associate with proven expertise in customer satisfaction and team collaboration, honed at CVS Health. Excelled in resolving complaints, boosting customer satisfaction scores, and enhancing team productivity through effective communication. Skilled in customer support and assertiveness, achieving significant improvements in workflow efficiency and positive feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
CVS Health
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Associate
Walgreens
05.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Increased team productivity with effective communication and coordination of tasks.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Education
High School Diploma -
Technology High School
Newark, NJ06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Stock replenishment
- Assertiveness
- Money handling abilities
- Product and service knowledge
- Sales
Timeline
Customer Service Associate
CVS Health
04.2023 - Current
Customer Service Associate
Walgreens
05.2021 - 07.2022
High School Diploma -
Technology High School
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