Scot Davis
Experienced shop manager with a strong background in customer service, employee management, and operational oversight. Skilled in coordinating teams, maintaining safety standards, and improving daily workflow to support efficiency and customer satisfaction.
Results-driven operations leader with experience in auto service and retail shop management. Skilled in resolving customer concerns, training staff, and enforcing policy compliance. Known for improving workflow, supporting workplace safety, and maintaining a positive customer experience.
Professional shop manager with over 20 years of experience in service advising and store operations. Strengths include customer communication, team leadership, inventory control, and operational oversight. Focused on productivity, safety, and consistent service quality.
Diligent [Desired Position] with background in managing shop operations and leading teams. Successfully maintained high standards of customer service and streamlined inventory processes. Demonstrated ability in team leadership and conflict resolution.
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Work History
Shop Manager
2 Years 2 Months- Supervised daily repair shop operations, balancing workflow, staffing, and customer service priorities.
- Coordinated vehicle intake, repair scheduling, and technician assignments to maintain steady shop throughput.
- Inspected completed work for quality, accuracy, and compliance with service standards before customer pickup.
- Managed estimates, repair orders, and invoice details using shop management systems and service records.
- Communicated repair needs clearly to customers, explaining timelines, findings, and recommended services.
- Monitored parts inventory, ordered supplies, and resolved shortages to prevent delays in repair completion.
- Trained new team members on shop procedures, safety practices, and customer interaction expectations.
- Resolved service concerns promptly, supporting customer satisfaction and repeat business.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Oversaw daily operations, ensuring store met its performance and sales goals.
Shop Manager
6 Years- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed new promotional campaigns to attract new customers.
Service Advisor
15 Years 7 Months- Advised customers on vehicle maintenance, repair recommendations, and service timelines
- Explained estimates, warranty coverage, and approved repairs in clear, customer-focused language
- Created accurate repair orders and documented customer concerns for technician review
- Coordinated workflow between service technicians, parts staff, and customers to maintain efficiency
- Recommended preventive maintenance based on vehicle condition, mileage, and manufacturer guidelines
- Reviewed completed repairs for accuracy before presenting final invoices to customers
- Mentored junior advisors on customer communication, documentation, and service process consistency
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Education
High School Diploma
No Degree - Business Management
Skills
Accomplishments
I started in the auto industry as a detailer and in my 30 years in the industry have do e almost every job there is. When I was a Service Advisor I quickly became one of the top performers and then soon became a Service Drive Manager to mentor the newer Advisors, after that I became the Assistant Manager and then Service Director. When I left the dealership world and went to independent shop as a Service Advisor I was soon again one of the top performers in the company, 3 years in I was promoted to Manager of one of the other stores and in the first year took it from a $1 million store to $2 million and in the second year was pacing $2.2. An opportunity appeared to move to Indiana and be closer to family and so we moved here and for the last 2 years I have been managing Dave's Auto Repair in south Goshen.