Scott Caldwell
Conroe,TX
Summary
People-oriented individual with leadership experience and success at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
6
6
years of professional experience
Work History
Shift Leader
Sweetgreen
Carlsbad
01.2022 - 11.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Barista
dunkin
Oceanside
01.2021 - 01.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
Team Member
mountain mikes
Oceanside
03.2018 - 01.2020
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Lone Star College System
San Juan Capistrano, CA06-2019
Skills
- Operations Support
- Production Reporting
- Equipment Troubleshooting
- Production Scheduling
Timeline
Shift Leader
Sweetgreen
01.2022 - 11.2023
Barista
dunkin
01.2021 - 01.2022
Team Member
mountain mikes
03.2018 - 01.2020
High School Diploma -
Lone Star College System