Scott Childers
Columbus,OH
Summary
Account Manager with 10+ years of experience in recruiting and sales, knowledgeable about full lifecycle of recruiting and adept at working with hiring managers to exact best strategies to meet hiring needs and maintain branding strategies. Effective at evaluating and selecting optimal advertising channels to attract desired candidates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Yard Solutions
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Operations Manager
Yard Solutions
08.2023 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Training and Development Manager
United States Marine Corps
06.2021 - 08.2023
- Worked with recruiting teams to provide young men and women with enlistment opportunities in order to accomplish hiring objectives.
- Managed recruitment team and educated and mentored new advisors.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Spearheaded operations of 12 recruiting substations charged with all aspects of recruitment functions.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Forecasted expected recruiting demands and developed forward-thinking approaches to achieve objectives.
- Directed onboarding and training for over 47 Marine recruiters across three states each year, keeping organizational operations smooth and production efficient with skilled candidates.
Service Liaison
United States Marine Corps
07.2019 - 05.2021
- Delivered exceptional customer service to 1,355 candidates enlisting into the Marine Corps by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effective liaison between candidates and recruiting station headquarters.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to candidates.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Recruiting Supervisor
United States Marine Corps
09.2014 - 06.2019
- Evaluated strengths and weaknesses of candidates through effective screening processes, achieving 100% of recruiting and on-boarding goals .
- Operated and maintained applicant tracking and candidate management systems.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Oversaw full cycle recruiting for over 80 vacancies each year.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Implemented communication, coaching and counseling strategies to identify high-quality candidates.
Intelligence Analyst
United States Marine Corps
06.2009 - 08.2014
- Created useful and timely intelligence products to support field operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Produced multi-source intelligence reports and products for different agency customers.
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
Education
Bachelor of Science - Business And Communication Studies
Liberty University
Lynchburg, VA11.2023
Skills
- Advising Department Managers
- Applicant Screening
- Employee Relations Oversight
- Training Needs and Program Analysis
- Employment Opportunities
- Active Listening
- Providing Feedback
- Performance Optimization
- Improving Organizational Standards
- Onboarding, Training and Development
- Interviewing and Prescreening
- Internal Communications
Accomplishments
- Managed 66% of the company's entire client portfolio, equating to $1.6 million in managed revenue and correspondence with over 30 clients at a time.
- Supervised team comprised of 12 staff leaders and 47 staff members.
- Played instrumental role in assisting 12 substations with processing of 400+ new candidates.
- Awarded "Rookie Recruiter of the Year" in 2015 for achieving 206% of assigned contracting goal.
- Developed and conducted training programs and evaluations amongst the recruiting organization, directly impacting the success of the organization and its individual recruiters.
- Conducted over 100 station visits to provide guidance, leadership and assistance, resulting in 100% attainment of assigned yearly recruiting and on-boarding goals.
Certification
Marine Corps Recruiting Operations Course
Marine Corps Recruiting Manager Course
Marine Corps Recruiting Supervisor Course
Marine Corps Service Liaison Course
Marine Corps Communication and Consultative Selling Course
Department of Defense Intelligence Analysis Systems
Basic and Advanced Non-Commissioned Officer Leadership Academy
Advanced Snow Manager Course
Timeline
Account Manager
Yard Solutions
02.2024 - Current
Operations Manager
Yard Solutions
08.2023 - 02.2024
Training and Development Manager
United States Marine Corps
06.2021 - 08.2023
Service Liaison
United States Marine Corps
07.2019 - 05.2021
Recruiting Supervisor
United States Marine Corps
09.2014 - 06.2019
Intelligence Analyst
United States Marine Corps
06.2009 - 08.2014
Bachelor of Science - Business And Communication Studies
Liberty University
Marine Corps Recruiting Operations Course
Marine Corps Recruiting Manager Course
Marine Corps Recruiting Supervisor Course
Marine Corps Service Liaison Course
Marine Corps Communication and Consultative Selling Course
Department of Defense Intelligence Analysis Systems
Basic and Advanced Non-Commissioned Officer Leadership Academy
Advanced Snow Manager Course
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