Micheal O'rouke
Flint
Summary
Dynamic automotive professional with extensive experience at Lafontaine Ford, excelling in customer relationship building and product knowledge. Proven track record in enhancing customer satisfaction and streamlining parts procurement processes. Skilled in diagnosing vehicle issues and delivering exceptional service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Parts Counter Sales Person
Lafontaine Ford
02.2025 - Current
- Assisted customers in identifying and sourcing automotive parts based on specifications.
- Responded to customer inquiries regarding product availability and pricing efficiently.
- Collaborated with team members to streamline order fulfillment processes.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Auto Body Technician
Premier Fleet Services
03.2024 - 01.2025
- Diagnosed and repaired vehicle body damage using advanced tools and techniques.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Replaced and repaired vehicle parts according to work order instructions.
Project Estimator
Troy Laser and Fab
10.2021 - 03.2024
- Conducted detailed cost analyses to ensure accurate project estimates.
- Collaborated with project managers to refine scope and budget requirements.
- Reviewed and interpreted blueprints and specifications for project estimation.
- Developed comprehensive bid proposals utilizing industry-standard software tools.
- Engaged with subcontractors to gather pricing information for project components.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
Parts Manager
Grand Blanc Mitsubishi
10.2017 - 06.2021
- Coordinated with suppliers to streamline parts procurement processes.
- Oversaw daily operations of parts department, enhancing workflow efficiency.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Parts Counter Sales Person
Lasco Ford
10.2013 - 06.2017
- Developed knowledge of automotive parts, enhancing customer service effectiveness.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
Fenton High School
Fenton, MISkills
- Customer relationship building
- Goal-oriented mindset
- Maintenance schedules
- Product knowledge expertise
- Customer service
Timeline
Parts Counter Sales Person
Lafontaine Ford
02.2025 - Current
Auto Body Technician
Premier Fleet Services
03.2024 - 01.2025
Project Estimator
Troy Laser and Fab
10.2021 - 03.2024
Parts Manager
Grand Blanc Mitsubishi
10.2017 - 06.2021
Parts Counter Sales Person
Lasco Ford
10.2013 - 06.2017
Fenton High School
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