Scott christopherson
General Pump, Inc.
Cannon Falls,MN
36
years of professional experience
Results-driven Service Department Manager with 20 years of experience enhancing operational efficiency, driving process improvements, and mentoring teams. Proven ability to optimize service delivery while maintaining high customer satisfaction.
Work History
Service Dept Manager
20 Years 3 Months- Led service department operations, ensuring timely completion of customer requests and repairs.
- Implemented process improvements that enhanced efficiency and reduced turnaround times for service tasks.
- Developed training programs for staff to improve technical skills and customer service capabilities.
- Managed inventory controls, optimizing stock levels for parts and supplies to support operational needs.
- Collaborated with sales teams to address customer inquiries, providing expert product knowledge and solutions.
- Reviewed and analyzed service reports, using data insights to drive strategic decisions and operational enhancements.
- Fostered a positive work environment through effective communication, mentoring, and conflict resolution among team members.
- Spearheaded initiatives aimed at improving internal processes such as documentation standards and workflow organization within the service department.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Managed budget effectively, ensuring optimal allocation of resources for necessary equipment and personnel.
- Conducted regular evaluations of employee performance, providing constructive feedback that facilitated professional growth within the organization.
- Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
- Promoted a safety-conscious culture within the department, leading to a decrease in workplace accidents and injuries.
- Oversaw recruitment efforts for the service department, selecting highly skilled technicians who contributed positively to the team dynamic.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Partner
5 Years 11 Months- Led strategic planning initiatives to enhance service offerings and improve customer satisfaction.
- Developed partnerships with suppliers to optimize procurement processes and reduce costs.
- Oversaw project management activities, ensuring timely delivery of renovation projects within budget constraints.
Machine Operator Technician
10 Years 3 Months- Operated and maintained advanced production machinery to ensure optimal functionality and efficiency.
- Monitored production processes, identifying and resolving issues to minimize downtime.
- Trained new team members on machine operation and safety protocols, enhancing overall team competency.
- Conducted routine inspections and preventative maintenance on equipment to uphold quality standards.
- Implemented process improvements that streamlined operations and reduced waste in production workflows.
- Collaborated with cross-functional teams to enhance product quality through effective communication of technical specifications.
- Analyzed production data to identify trends, recommending adjustments for improved operational performance.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
- Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Provided technical support for various projects, resulting in improved product development timelines and reduced costs.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Used work instructions and measuring tools to check specifications of finished items.
- Modified machine settings to accommodate different materials.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Evaluated and measured completed materials and products to verify conformance to specifications.
- Performed test production runs to identify and execute needed adjustments.
- Read and analyzed work orders to determine machine and equipment settings and product specifications.
- Manipulated controls to feed, admit, apply and transfer materials and adhesives, adjusting temperature, pressure, and time settings.
- Maintained production records such as quantities, dimensions, and thicknesses of process materials.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Monitored gauges, meters, and control panels to obtain information about equipment temperatures and pressures
Education
High School Diploma
Skills
Service scheduling
Warranty administration
Operational efficiency
Budgeting expertise
Workforce planning
Staff development
Employee engagement
Timeline
Service Dept Manager
General Pump, Inc.
05.2006 - CurrentRead More
Partner
The Remodeler Shop
05.2000 - 04.2006Read More
Machine Operator Technician
Tapemark, Inc.
02.1990 - 05.2000Read More
Simley High School
High School Diploma
Read More