- Cooking
- Enjoy participating in bowling, and Tough Mudder events for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Team Sports
- Playing Sports
- Video Gaming
- Fundraising Events
Scott Cole
Summary
Adept at fostering team leadership and customer service excellence, I leveraged skills at Ameristar Casino Resort Spa to enhance team performance and customer satisfaction. My background spans diverse roles, achieving significant improvements in staff development and operational efficiency. Expert in conflict resolution and staff management, I consistently exceed employer expectations without compromising quality.
I'm an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Poker Assistant Manager
Ameristar Casino Resort Spa Black Hawk
04.2022 - Current
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Lyft Driver
Self
06.2020 - 02.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Licensed Psychiatric Technician
Wheat Ridge Regional Center
03.2013 - 06.2021
- Assisted patients in developing coping skills through group therapy sessions and one-on-one counseling.
- Facilitated psychoeducational groups focused on topics such as stress management, anger management, interpersonal relationships, or symptom awareness.
- Maintained accurate and detailed documentation of patient progress, treatments, and interventions to support continuity of care.
- Administered prescribed medications accurately and monitored patients for side effects, contributing to effective treatment outcomes.
- Contributed to interdisciplinary team meetings by sharing observations, insights, and recommendations regarding patient care.
- Provided guidance and mentorship to new psychiatric technicians or nursing students completing mental health rotations.
- Ensured patient safety and implemented crisis intervention strategies for de-escalation of agitated or aggressive individuals.
- Improved patient well-being by providing compassionate and individualized care to those with mental health disorders.
- Provided skillful behavioral management techniques for patients experiencing emotional distress or exhibiting challenging behaviors.
- Maintained confidentiality according to HIPAA regulations while communicating pertinent information to appropriate team members.
- Promoted a safe and inclusive therapeutic environment by fostering open communication among staff and patients alike.
- Developed therapeutic relationships with patients to promote trust, engagement in treatment, and overall mental health stability.
- Implemented behavior modification plans designed by psychologists or psychiatrists to decrease maladaptive behaviors in patients while increasing adaptive ones.
- Promoted patient autonomy by encouraging informed decision-making and active participation in their treatment planning process.
Enlisted Soldier
Colorado Army National Guard
05.2005 - 05.2013
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Daycare Teacher's Assistant
Bright Horizons Early Learning Center
07.2007 - 08.2009
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Helped teacher prepare instructional material and displays.
- Collaborated with instructors to develop engaging lesson plans.
Cook
Boondocks Fun Center
04.2006 - 06.2007
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate of Applied Science - Occupational Medicine
Westwood College
Denver, CO12-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Staff management
- Conflict resolution
- Employee scheduling
Interests
Timeline
Poker Assistant Manager
Ameristar Casino Resort Spa Black Hawk
04.2022 - Current
Lyft Driver
Self
06.2020 - 02.2022
Licensed Psychiatric Technician
Wheat Ridge Regional Center
03.2013 - 06.2021
Daycare Teacher's Assistant
Bright Horizons Early Learning Center
07.2007 - 08.2009
Cook
Boondocks Fun Center
04.2006 - 06.2007
Enlisted Soldier
Colorado Army National Guard
05.2005 - 05.2013
Associate of Applied Science - Occupational Medicine
Westwood College
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