Scott Darling
Mulliken,MI
Summary
Dynamic sales professional with a proven track record in customer engagement, relationship building, and account management. Committed to enhancing client satisfaction through tailored solutions and effective communication.
Overview
29
29
years of professional experience
Work History
Salesperson
Williams Farm Machinery
Charlotte, MI
07.2020 - 07.2024
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting appropriate machinery to meet their operational needs.
- Conducted equipment demonstrations to showcase features and benefits effectively.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Service Manager
Bader and Sons Co.
Portland, MI
09.2010 - 07.2020
- Oversaw daily service operations, ensuring high-quality customer experiences and efficient workflow management.
- Developed and implemented training programs for service staff, enhancing team performance and service delivery.
- Analyzed customer feedback to identify areas for improvement, driving service enhancements and client satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency across services.
Service Technician
Bader and Sons Co.
Portland, MI
09.1999 - 09.2010
- Diagnosed and repaired mechanical issues on various equipment to ensure optimal performance.
- Conducted routine maintenance inspections to prevent equipment breakdowns and extend lifespan.
- Collaborated with team members to troubleshoot and resolve service-related challenges efficiently.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
Supervisor
Starschool Flooring Inc.
Hastings, MI
08.1997 - 09.1999
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Implemented training programs to enhance team skills and improve productivity.
- Streamlined workflow processes, reducing project completion times significantly.
- Led conflict resolution efforts, fostering a collaborative work environment among staff.
Construction Worker
Case Construction
Clarksville, MI
09.1995 - 05.1997
- Assisted in site preparation and layout for various construction projects effectively.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Education
Service Tech
John Deere University
Columbus, OH09-2009
High School Diploma -
Lakewood High School
Lake Odessa, MI06-1995
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Product description
- Cross-selling products and services
- Account management
Timeline
Salesperson
Williams Farm Machinery
07.2020 - 07.2024
Service Manager
Bader and Sons Co.
09.2010 - 07.2020
Service Technician
Bader and Sons Co.
09.1999 - 09.2010
Supervisor
Starschool Flooring Inc.
08.1997 - 09.1999
Construction Worker
Case Construction
09.1995 - 05.1997
Service Tech
John Deere University
High School Diploma -
Lakewood High School