Goal-oriented National Account Manager with a proven track record in client relationship building and data-driven decision making. Expertise in sales presentations and leading cross-functional collaboration to enhance account growth.
Overview
1
1
Certification
20
20
years of professional experience
Work History
National Account Manager & Sales/Service
EDR Lightbox
6 Armstrong Road, Shelton, CT
01.2013 - 06.2026
Led contract negotiations, securing favorable terms that strengthened partnerships and increased revenue potential.
Developed strategic relationships with key clients to enhance account growth and retention.
Executed comprehensive account plans, ensuring alignment with organizational goals and client expectations.
Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
Analyzed market trends and customer data to identify opportunities for service improvements.
Mentored junior team members on best practices in account management and client engagement strategies.
Corrections Officer
State of Florida Department of Corrections
Punta Gorda, FL
10.2006 - 09.2012
Enforced facility regulations, ensuring compliance and safety for inmates and staff.
Monitored inmate behavior, identifying potential security risks and intervening promptly.
Conducted regular security checks to identify potential threats and ensure compliance with regulations.
Trained new corrections officers on protocols, procedures, and emergency response techniques.
Collaborated with law enforcement and emergency response teams during critical incidents for efficient resolution.
Collaborated with law enforcement agencies during incident response to ensure public safety.
Participated in continuous training initiatives to enhance skills in crisis intervention and conflict resolution.
Education
High School Diploma -
Stratford High School
Stratford, CT
06-1996
Skills
Sales presentations
Client relationship building
Data-driven decision making
Goal oriented
Certification
Licensed Mortgage Broker in Florida and Connecticut - 2024-2026