Scott Field
Winter Garden,Florida
Summary
A dedicated and results-driven professional with extensive experience in multi-district operations management, sales leadership, and customer service. Focused on driving growth and development through building strong networks, increasing sales, and fostering a positive company culture. Passionate about operational efficiency, employee training, and contributing to both business success and community impact. Skilled at ensuring operational efficiency and maintaining high-performance standards. Leverages comprehensive planning and resource allocation to streamline processes and boost productivity. Proven track record of fostering team cohesion and achieving significant business outcomes.
Overview
16
16
years of professional experience
Work History
Area District Manager
Ehrlich, A Rentokil Company
08.2019 - Current
- Oversight of multiple branches and management of regional budgets
- Responsible for hiring, training, and safety of specialists and Operation Managers
- Daily monitoring of P&L to forecast revenue and ensure customer retention
- Collaborate with the team to resolve operational issues promptly
- Maintain high levels of customer service and ensure company standards are met
- Foster a positive health and safety culture, driving best practices across teams
- Set and achieve operational goals, participating in daily/weekly calls to monitor process improvements
- Collaborate with cross-functional teams across regions for guidance and best practice sharing
- Manage a $1,000,000 Disney Cruise Line portfolio, ensuring technician scheduling, customer satisfaction, and Global training
- Currently Safety Committee Chair for the Florida market
District Manager
Heron Home and Outdoor, A Rentokil Company
06.2018 - 08.2019
- Recruited to transition Heron into Rentokil's structure, utilizing expertise to streamline operations
- Successfully coached and developed Operations Managers, building a strong pipeline of skilled leaders
- Identified and reduced material costs, saving $66,000 in one month
- Guided the team to achieve high customer and employee retention
- Led weekly calls to communicate goals, track progress, and ensure process execution
- Implemented mobile devices for ticketing, improving operational efficiency and oversight
Operations Manager
Ehrlich, A Rentokil Company
10.2016 - 06.2018
- Delivered weekly quality assurance reports to senior management
- Managed scheduling for nine specialists, focusing on identifying risks and opportunities for improvement
- Partnered with internal teams to achieve cost savings and operational efficiencies
- Led the safety committee and planned operational initiatives, including a major rerouting project
- Tracked and analyzed key performance metrics to ensure branch goals were met
Service Specialist II
Steritech Group
09.2010 - 10.2016
- Provided professional pest control services, ensuring compliance with company policies, safety standards, and environmental regulations
- Delivered tailored pest management solutions to address customer concerns, while prioritizing high levels of customer satisfaction
- Conducted thorough inspections, recommended effective treatments, and educated clients on prevention techniques
- Maintained accurate service records and ensured timely follow-ups, contributing to the overall success of the company's service offerings and customer retention efforts
Director of Business Development
Grounds Control USA
12.2009 - 06.2010
- Led business development initiatives aimed at expanding the company's service offerings and strengthening client relationships
- Focused on identifying new market opportunities, cultivating strategic partnerships, and driving growth through tailored solutions
- Spearheaded efforts to enhance customer satisfaction and loyalty, ensuring the delivery of high-value services that align with client needs
- Collaborated with cross-functional teams to optimize sales strategies, track performance metrics, and continually refine approaches to meet evolving market demands
Education
Golf Course Operations/Turf & Ornamental Science Program -
Phoenix College
12.1998
Rock Valley College
12.1995
Skills
- Operations Management & Efficiency
- Sales Leadership & Client Relations
- SOP Execution & Process Improvement
- Employee Training & Development
- Customer Service Excellence
- P&L Management & Budgeting
- Cross-Functional Collaboration
- Health & Safety Standards
Activities
- Devoted Father of Three
- Community-Oriented and Family-Focused
- Passionate about spending quality time outdoors with my family, coaching extra curricular activities, and actively engaging in our new community and church.
Timeline
Area District Manager
Ehrlich, A Rentokil Company
08.2019 - Current
District Manager
Heron Home and Outdoor, A Rentokil Company
06.2018 - 08.2019
Operations Manager
Ehrlich, A Rentokil Company
10.2016 - 06.2018
Service Specialist II
Steritech Group
09.2010 - 10.2016
Director of Business Development
Grounds Control USA
12.2009 - 06.2010
Rock Valley College
Golf Course Operations/Turf & Ornamental Science Program -
Phoenix College