Scott Gold
Cleveland
Summary
Proven Manager on Duty with a track record of enhancing sales revenue and customer satisfaction at Big Creek Convenience. Excelled in staff training, inventory control, and implementing marketing strategies. Skilled in decision-making and customer service, ensuring operational excellence and team efficiency. Achieved significant improvements in performance and reliability, fostering repeat business.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Save A Lot Grocery Store
03.2022 - 07.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager on Duty
Big Creek Convenience
10.2018 - 03.2020
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
N/A - N/A
N/A
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Staff management
- Training and mentoring
- Decision-making
- Inventory oversight
- Complex Problem-solving
- Inventory control
Timeline
Manager on Duty
Save A Lot Grocery Store
03.2022 - 07.2023
Manager on Duty
Big Creek Convenience
10.2018 - 03.2020
N/A - N/A
N/A
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