Scott Higgins
Middleburg Heights
Summary
Dedicated and experienced service department laborer with 20+ years of hands on experience in municipal operations, infrastructure maintenance, and public works. Strong record of reliable service, team leadership capabilities, and deep understanding of city operations. Seeking to leverage extensive field, union, and operational knowledge to serve as Service Director, bringing a fresh perspective that combines practical expertise with commitment to efficient, cost-effective municipal services.
Overview
22
22
years of professional experience
Work History
Union Representative
Local 860
Brooklyn, OH
01.2016 - Current
- Negotiated collective bargaining agreements to enhance member benefits and workplace conditions.
- Advocated for workers' rights, addressing grievances and ensuring compliance with labor laws
- Collaborated with management to resolve disputes, fostering a positive work environment.
- Conducted regular meetings with members to provide updates on union activities and gather feedback.
- Implemented initiatives to improve communication channels between union leadership and membership base.
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Enhanced member satisfaction through timely resolution of grievances and effective communication of solutions.
- Educated union members on their rights, responsibilities, and benefits
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Promoted unity among union members by organizing social events, team activities,
- Engaged in labor-management discussions to promote effective communication and collaboration on labor concerns.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Laborer
City of Brooklyn
Brooklyn, OH
05.2006 - Current
- Operated machinery to perform various labor tasks efficiently and
- Collaborated with team members to complete projects within established timeframes.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Executed concrete mixing and pouring for diverse construction projects.
- Managed street painting and stripping operations to ensure quality and efficiency.
- Supervised crews in preparation, tar application, and sealing of asphalt cracks.
- Executed various skilled jobs, including concrete pouring, tree maintenance, and sign shop operations, ensuring high standards of quality and safety.
- Extensive knowledge and experience snow plowing, automated refuse pickup, and grass cutting
- Assisted with emergency response operations during severe weather events, flooding, and infrastructure failures.
- Coordinated with supervisors and department personnel to complete projects efficiently and safely.
- Facilitated communication and support for department by managing health care representation and addressing health insurance inquiries and concerns.
- Developed spreadsheet and executed yearly inventory of service garage
- Registered service garage as CDL training facility with FMCSA allowing new employees to be trained in house
Loan Officer
Nations Lending Corporation
Independence, OH
02.2004 - 04.2006
- Analyzed financial documents and assessed creditworthiness of borrowers to ensure informed lending decisions
- Collaborated with underwriters to ensure accurate risk assessment and timely loan approvals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Cuyahoga Community College
Parma, OHSkills
- Strong knowledge of municipal public service operations
- Team leadership and workforce management
- Budget awareness and resource allocation
- Public communication and community relations
- Emergency response
- Contract negotiation and labor relations
- Equipment operation and maintenance oversight
- Problem-solving and decision-making abilities
Timeline
Union Representative
Local 860
01.2016 - Current
Laborer
City of Brooklyn
05.2006 - Current
Loan Officer
Nations Lending Corporation
02.2004 - 04.2006
Cuyahoga Community College