Scott Hoch
San Marcos,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Carrier Sales Representative
Arrive Logistics
08.2022 - Current
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
- Monitored market trends to identify new business opportunities, leading to increased sales revenue.
- Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.
Project Manager
Stripe-it-up
04.2020 - 07.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Planned, designed, and scheduled phases for large projects.
Education
No Degree - Business Administration And Management
Austin Community College
Austin, TX04.2020
Skills
- Logistics knowledge
- Performance Tracking
- Financial Acumen
- Technical aptitude
- Strong negotiation skills
- Freight industry understanding
- Goal-oriented mindset
- Market research abilities
- Data analysis proficiency
- CRM software proficiency
- Transportation regulations awareness
- Strategic Planning
- Product and Service Sales
- Task Prioritization
- Problem-Solving
- Network development
- Enterprise Sales
- Inventory Management
- Multitasking
- Decision-Making
- Effective Communication
- Revenue Generation
- Time Management
- Professional Demeanor
- Account development
- Team building
- Interpersonal Skills
- Sales closing
- Written Communication
Certification
Global Supply Chain Management Certified
Timeline
Senior Carrier Sales Representative
Arrive Logistics
08.2022 - Current
Project Manager
Stripe-it-up
04.2020 - 07.2022
No Degree - Business Administration And Management
Austin Community College
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