Scott Houseman
Hellam,PA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
Turkey Hill
11.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Office Depot
10.2017 - 11.2018
- Responsibilities include hiring, overseeing the Tech Services department, Facilities, employee training and helping team execute their duties while mentoring them
Assistant Store Manager
Destination XL Outlet
06.2017 - 10.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
The Fresh Market
02.2016 - 05.2017
- Oversee department heads and aided them in controlling Inventory, Shrink and altering Replenishment as the business required
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Electronics Team Member
Target Stores, Inc
11.2014 - 07.2015
- Assist the Electronics Team Lead in keeping the department replenished, properly merchandised and train the rest of the team on operations
- Help replenish the rest of the sales floor throughout the day while offering superior guest assistance to everyone
- Help out at the cash register area and minor merchandising duties across the store, including labels, flexing side counters and inventory control.
Store Manager
PetSmart, Inc
02.2005 - 02.2014
- Developed new store location from ground up by hiring and training efficient team.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Business Management
Carroll Community College
Westminster, MDBiotechnology
Rochester Institute of Technology
RochesterSkills
- Business Management Principles
- Store Opening and Closing Procedures
- Inventory Management
- Staff Management
- Microsoft Office
- Merchandising
- Team Leadership
- Employee Motivation
- Time Management
- Customer Service
- Staff Training
Timeline
Store Manager
Turkey Hill
11.2018 - Current
Assistant Store Manager
Office Depot
10.2017 - 11.2018
Assistant Store Manager
Destination XL Outlet
06.2017 - 10.2017
Assistant Store Manager
The Fresh Market
02.2016 - 05.2017
Electronics Team Member
Target Stores, Inc
11.2014 - 07.2015
Store Manager
PetSmart, Inc
02.2005 - 02.2014
Business Management
Carroll Community College
Biotechnology
Rochester Institute of Technology
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