Summary
Overview
Work History
Education
Skills
Timeline
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Scott Johnson

Brick,NEW JERSEY

Summary

Dynamic and results-driven Head Server at Rooneys Oceanfront Restaurant, recognized for exceptional communication and upselling techniques that boosted sales. Expert in high-volume dining and guest relations, consistently enhancing customer satisfaction through attentive service and effective training of new staff. Proven ability to manage multiple tables while maintaining a clean and efficient workspace.

Overview

9
9
years of professional experience

Work History

Head Server

Rooneys Oceanfront Restaurant
05.2017 - Current
  • Deliver exceptional customer service by promptly addressing guest inquiries and concerns.
  • Implement effective upselling techniques, increasing overall sales through menu knowledge.
  • Stay up-to-date on menu changes to help customers make food choices.
  • Train and mentor new servers on menu knowledge, customer service standards, and operational procedures.
  • Assign running and closing side work.

Server

Belmontes Risorante
04.2016 - 06.2019
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently in a fast-paced environment, enhancing workflow and reducing wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Phillipsburg HighSchool
Phillipsburg, NJ
06-2005

Skills

  • Exceptional communication
  • Cash handling
  • Multitasking skills
  • Increasing sales
  • Guest relations
  • High volume dining
  • Upselling techniques
  • Tableside etiquette
  • Order taking
  • Wine Service

Timeline

Head Server

Rooneys Oceanfront Restaurant
05.2017 - Current

Server

Belmontes Risorante
04.2016 - 06.2019

High School Diploma -

Phillipsburg HighSchool

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