Ruth Ghidey
San Jose,CA
Summary
At Artichokes Joe's Casino, I excelled as Head Server, enhancing guest relations and revenue through expert upselling and effective complaint resolution. Skilled in safe food handling and exceptional communication, I fostered a positive dining experience, demonstrating a commitment to service excellence and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Server
Artichokes Joes Casino
09.2023 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Magnolia of Millbrae
05.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Computer Science And Technology - Computer Science
ERITREAN INSTITUTE OF TECHNOLOGY
Asmara09.2019
Skills
- Safe Food Handling
- Brand Promotion
- Multitasking skills
- Banquet Coordination
- Exceptional communication
- Cash Handling
- Guest Relations
- Complaint resolution
- Menu Memorization
- Fine-dining expertise
- Upselling techniques
- Heavy Lifting
- Order Taking and Processing
- Food safety understanding
- Conflict Management
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Head Server
Artichokes Joes Casino
09.2023 - Current
Server
Magnolia of Millbrae
05.2022 - 09.2022
Computer Science And Technology - Computer Science
ERITREAN INSTITUTE OF TECHNOLOGY
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