Scott Longaker

• Assisted in developing online sales strategies to increase customer engagement and drive revenue growth.
• Analyzed customer feedback and sales data to identify trends and improve service offerings.
• Engaged with customers through digital channels, addressing inquiries and enhancing overall satisfaction levels.
• Responded to internet inquiries and phone calls in timely matter.
• Provided superior and individualized customer service.
• Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
• Kept detailed records of sales and contracts.
• Trained sales staff on company procedures and salesmanship.

• Developed strong customer relationships through personalized service and product knowledge.
• Assisted customers in selecting vehicles, enhancing overall shopping experience.
• Collaborated with team to maintain inventory accuracy and presentation standards.
• Provided training to new sales associates on product features and selling techniques.
• Oversaw sales processes, ensuring compliance with company policies and procedures.
• Built relationships with customers to encourage repeat business.

• Streamlined operations by implementing process improvements across logistics and transportation workflows.
• Led cross-functional teams to enhance service delivery and drive operational efficiency initiatives.
• Developed training programs for staff, improving team performance and ensuring adherence to safety standards.
• Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
• Implemented quality control measures to maintain high service standards in transportation operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Analyzed and reported on key performance metrics to senior management.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Supervised and managed office and driver operations
• Communications with customers to increase sales with timely service
• Dispatched drivers in emergency situations

Pitched for short time in the minor leagues

• Participated in youth camps and clinics and offered insight and assistance with improving skills.
• Contributed to team success through consistent performance in high-pressure situations.