Scott McCoy
Troy
Summary
Experienced Shift Lead with over 14 years in the food service industry. Proven ability to train and develop staff while ensuring adherence to food safety protocols and optimizing service efficiency. Eager to leverage leadership skills to enhance operational outcomes.
Overview
17
17
years of professional experience
Work History
Shift Lead/Driver
Hungry Howies Pizza & Subs
Troy
04.2012 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on food preparation and customer service protocols.
- Assisted in resolving customer complaints to improve satisfaction and loyalty.
- Completed opening and closing duties to facilitate business operations.
Porter
Troy Lanes
Troy
03.2012 - 01.2014
- Maintained cleanliness and organization of bowling lanes and common areas to create a welcoming environment for guests.
- Provided excellent customer service, contributing to positive guest experiences and encouraging repeat visits.
- Collaborated with team members to coordinate operations during peak hours, ensuring efficient service delivery.
- Set up bowling equipment and ensured readiness for events and leagues.
- Responded promptly to customer inquiries and requests for assistance.
Busser
Papa Vinos
Troy
01.2009 - 12.2011
- Assisted servers by delivering food and beverages to support timely service.
- Reset tables quickly for incoming guests to ensure efficient turnover.
- Cleaned and organized dining areas to enhance guest experience and satisfaction.
- Maintained cleanliness of restaurant facilities, ensuring a hygienic environment for guests.
Education
High School Diploma -
Troy High School
Troy, MI06-2006
Some College (No Degree) - Advertising
Oakland University
Rochester, MISkills
- Food safety compliance
- Customer service excellence
- Staff training
Timeline
Shift Lead/Driver
Hungry Howies Pizza & Subs
04.2012 - Current
Porter
Troy Lanes
03.2012 - 01.2014
Busser
Papa Vinos
01.2009 - 12.2011
High School Diploma -
Troy High School
Some College (No Degree) - Advertising
Oakland University