Scott McDowell
Corpus Christi,TX
Summary
Focused and resilient restaurant worker with experience in various roles within the food service industry. Strengths include strong customer service skills, adaptability to fast-paced environments, and ability to handle high-stress situations effectively. Previous work has led to improved team collaboration and consistently positive guest feedback. Skilled in sanitation equipment operation, and safety protocols compliance. Excel at time management, teamwork, and adaptability, ensuring smooth workflow and workplace cleanliness.
Overview
7
7
years of professional experience
Work History
Server
Alamo Drafthouse
Corpus Christi, Texas
10.2018 - Current
- Provided exceptional customer service to ensure a great dining and movie experience, consistently receiving positive feedback from guests.
- Effectively handled customer inquiries and resolved issues to enhance guest satisfaction and loyalty.
- Assisted in training servers on upcoming events, menu items, and service protocols to boost team efficiency.
- Completed cleaning duties by sanitizing tables and chairs, sweeping and mopping floors, vacuuming carpet and tidying up server statiions.
- Collaborated with kitchen staff and event coordinators to ensure timely and accurate order delivery, maintaining high standards of food quality, lead times, and experience.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Sanitation Worker
Alamo Drafthouse
Corpus Christi, Texas
08.2020 - Current
- Assisted in the timely cleaning and sanitizing of kitchen equipment and utensils to promote food safety and hygiene standards.
- Stocked supplies in restroom and other stations throughout office building.
- Executed deep cleaning tasks during off-peak hours to maintain the buildings pristine condition and support overall operational excellence.
- Disinfected bathrooms and kitchen facilities on a regular basis.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Follow established safety procedures while operating machinery and using chemicals.
Concierge
Alamo Drafthouse
Corpus Christi, TX
08.2020 - Current
- Assisted guests with inquiries and reservations, while maintaining a friendly and welcoming atmosphere at all times.
- Managed guest feedback and resolve complaints promptly to ensure a positive experience.
- Developed and maintained a comprehensive knowledge of current movie schedules and special events to properly inform guests and encourage participation.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Aided guests with inquiries regarding food and beverage options, as well as current alcohol rotations, ensuring they have all necessary information to make informed choices.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Assisted patrons with seating arrangements at the venue according to their preferences.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
Lawn Care Volunteer
Alamo Drafthouse
Corpus Christi, Texas
08.2020 - Current
- Maintained and enhanced the aesthetics of the lawn and landscaping to ensure a welcoming outdoor environment.
- Operated lawn care equipment to manage various landscaping tasks.
- Removed dead trees and shrubs to promote healthy growth and improve the overall appearance of the landscaping.
- Maintained cleanliness of job sites by removing debris and disposing of clippings in designated areas.
Audio Visual Assistant
Gulf Coast Audio Visual Services
Corpus Christi, Texas
10.2017 - 10.2018
- Conducted routine checks on cables and connections to prevent technical issues during active use.
- Assisted in troubleshooting technical issues to ensure seamless audio / visual experiences for clients.
- Maintained and organized audio and visual equipment inventory, ensuring all items were in excellent working condition and readily available for use.
- Assisted with the setup and breakdown of audio and visual equipment for various events.
- Completed routine maintenance and repair.
Education
High School Diploma -
Flour Bluff High School
Corpus Christi, Texas05-2017
Skills
- Customer service
- Highly adaptable
- Multitasking and organization
- Safety protocol adherence
- Reliable and consistent
- Strong multitasking
- Salesmanship
- Chemical handling
- Cleaning and sanitizing
- Order taking
- Decontamination process and procedures
Timeline
Sanitation Worker
Alamo Drafthouse
08.2020 - Current
Concierge
Alamo Drafthouse
08.2020 - Current
Lawn Care Volunteer
Alamo Drafthouse
08.2020 - Current
Server
Alamo Drafthouse
10.2018 - Current
Audio Visual Assistant
Gulf Coast Audio Visual Services
10.2017 - 10.2018
High School Diploma -
Flour Bluff High School