Scott Montgomery
Osseo,Wisconsin
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 12 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Representative
Wisconsin Auto Title Loans
Eau Claire, WI
11.2021 - Current
- Worked independently with minimal supervision
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
Customer Relations Representative
Ashley Furniture Industries
Arcadia, WI
09.2019 - 03.2020
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Reviewed order data to verify transactions and shipping dates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Claims Clerk
UnitedHealth Group
Eau Claire, WI
08.2018 - 08.2019
- Evaluated accuracy and quality of data entered into agency management system.
- Worked effectively in fast-moving work environment to process large volumes of Medicare claims.
- Maintained confidentiality of patient finances, records and health statuses.
- Maintained energy and enthusiasm in fast-paced environment.
Call Center Customer Service Representative
Straight Forward Of WI
Eau Claire, WI
09.2013 - 12.2018
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Loan Officer
PLS Financial Services
Eau Claire, WI
11.2011 - 05.2013
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Customer Service Representative
Sprint Corp.
Winona, MN
03.1999 - 10.2010
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 23% decrease in cancellations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled customer feedback and recommended service delivery improvements to management.
- Responded to customer requests for products, services and company information.
- Described telephone services to customers, thoroughly explaining details and care of merchandise.
Education
Associate of Applied Science - Human Resources Management
Chippewa Valley Technical College
Eau Claire, WI05.2012
Associate of Applied Science - Business Management
Chippewa Valley Technical College
Eau Claire, WI01.2011
Timeline
Customer Service Sales Representative
Wisconsin Auto Title Loans
11.2021 - Current
Customer Relations Representative
Ashley Furniture Industries
09.2019 - 03.2020
Claims Clerk
UnitedHealth Group
08.2018 - 08.2019
Call Center Customer Service Representative
Straight Forward Of WI
09.2013 - 12.2018
Loan Officer
PLS Financial Services
11.2011 - 05.2013
Customer Service Representative
Sprint Corp.
03.1999 - 10.2010
Associate of Applied Science - Human Resources Management
Chippewa Valley Technical College
Associate of Applied Science - Business Management
Chippewa Valley Technical College